Help Center
Fitment Craft Help Center
Need help with your furniture order, delivery, assembly, payment, customization, return, warranty or after-sales service? The Fitment Craft Help Center is here to guide you with clear answers and quick support for home, office, classroom, restaurant, hospital and commercial furniture needs.
Contact SupportQuick Support
How Can We Help You?
Furniture buying is not only about selecting a product. Customers often need help with size, color, material, customization, payment, delivery, lifting, assembly and after-sales support. This Help Center brings the most important Fitment Craft support topics in one place so customers can make better purchase decisions with more confidence.
Whether you are buying a sofa for your living room, a bed for your bedroom, a desk for your office, classroom furniture for an institution or custom furniture for a project, our support team can guide you through the buying process.
Order Support
Need help placing an order, confirming product details or understanding payment steps?
Browse Products →Delivery & Assembly
Check delivery, lifting and assembly support before ordering large furniture items.
Shipping Policy →Exchange & Refund
Read eligibility rules before requesting exchange, return or refund support.
Exchange & Refund →Customization
Need a different size, color, material or project-based furniture setup? Contact our team.
Request Help →Care & Maintenance
Learn how to keep furniture clean, durable and long-lasting with proper care.
Care Guide →After-Sales Service
Need support after receiving your furniture? Share order details, issue and photos/videos.
Servicing Request →Furniture Buying Support Process
Follow this simple process to get the right product and smoother delivery experience.
Select Product
Choose the product category, size, color and design that match your room or project.
Confirm Details
Check material, measurement, delivery location, floor level and assembly needs before order.
Place Order
Order online or contact support for shopping assistance, payment guidance and confirmation.
Receive Support
Get delivery updates, assembly guidance and after-sales support if needed.
Popular Help Topics
Use the table below to quickly find the right support page or action.
| Help Topic | What You Can Do | Best For | Quick Link |
|---|---|---|---|
| Shipping & Delivery | Check delivery charges, delivery support, lifting and assembly information. | Large furniture, bulk orders, outside Dhaka delivery | View Policy |
| Delivery Timeline | Understand delivery time and possible delivery changes for regular or special orders. | Home, office and corporate furniture orders | View Delivery Policy |
| Exchange & Refund | Check eligibility for exchange, return or refund before submitting a request. | Damaged, incorrect or policy-eligible product issues | View Policy |
| Payment & EMI | Contact support to know current payment options and EMI availability. | High-value furniture, corporate and project orders | Contact Team |
| Warranty & Service | Ask about warranty support, manufacturing defect support or after-sales service. | Product issue after delivery | Request Service |
| Customization | Discuss size, color, material, layout or custom furniture requirements. | Home, office, classroom and commercial projects | Request Quote |
Before You Place an Order
1. Check Product Size and Room Measurement
Always compare the product size with your available room space. For larger furniture such as wardrobes, beds, sofas, desks, conference tables and storage units, also check door size, stair space and lift access.
2. Confirm Color, Material and Finish
Product color may look slightly different depending on lighting and device screen. If color matching is important for your interior, contact our support team before ordering.
3. Review Delivery and Assembly Needs
Some furniture may need lifting or assembly support. Please check your delivery location, floor level and installation requirements before confirming the order.
4. Keep Order Details Ready
For faster support, keep your order number, product name, phone number and issue details ready when contacting Fitment Craft.
5. Inspect Product During Delivery
Please check the item, quantity, visible condition, color and size during delivery. If there is any visible issue, contact support with clear photos or videos as soon as possible.
Contact Fitment Craft Support
+8801727090737
Quick Links
Visit the most useful Fitment Craft pages for shopping, support and policy information.
Frequently Asked Questions
How can I place an order at Fitment Craft?
You can place an order through the Fitment Craft website or contact the support team for shopping assistance before final confirmation.
How long does delivery take?
Regular order delivery may take around 7 to 10 working days, but delivery time can vary depending on product type, factory workload, location and special order conditions.
Do you provide assembly support?
Assembly support depends on product type and delivery location. Inside Dhaka, eligible furniture may receive assembly support. Outside Dhaka, video call guidance may be available if required.
Can I customize furniture?
Customization may be possible depending on product type, size, material, color and project requirements. Please contact the Fitment Craft team before placing a custom order.
Do you offer EMI facilities?
EMI facilities may be available depending on bank, card, payment partner, product value and current offer conditions. Please contact support for updated EMI details.
What should I do if I receive a damaged or incorrect product?
Please check the product during delivery and contact support quickly with your order details, issue description and clear photos or videos.
How can I request after-sales service?
You can contact Fitment Craft support or submit a servicing request with your order details, product information, issue description and photos or videos if needed.
Still Need Help?
Our team can help you choose furniture, understand delivery, confirm customization, check support options and solve order-related questions.
Contact Fitment Craft