FAQ
Frequently Asked Questions
Find helpful answers about Fitment Craft furniture, online orders, showroom visits, customization, delivery, assembly, payment, warranty, exchange, refund, and after-sales support.
Shopping & Products
What types of furniture does Fitment Craft offer?
Fitment Craft offers furniture for homes, offices, institutions, restaurants, healthcare spaces, and commercial interiors. Our product range includes sofas, beds, mattresses, wardrobes, almirahs, dining tables, study tables, computer tables, office desks, workstations, chairs, storage units, classroom furniture, restaurant furniture, and more.
You can browse products by category, room, series, offers, and inspiration from the website menu.
Can I buy furniture online from Fitment Craft?
Yes. You can browse products, check details, add items to cart, and place orders directly through the Fitment Craft website. You can also contact our team for shopping and design assistance before placing your order.
Do you have a showroom where I can see the furniture?
Yes. You can visit the Fitment Craft showroom to view selected products, understand material quality, discuss your requirements, and get guidance from our team.
Visit our Store Locator page for the showroom address and direction.
How do I choose the right furniture for my home?
Start by measuring your room, checking your daily needs, and deciding your main purpose. For example, a compact living room may need a space-saving sofa and TV cabinet, while a bedroom may need a comfortable bed, mattress, and wardrobe with practical storage.
If you are unsure, contact our team for product selection and design assistance.
Do product colors and finishes look exactly the same as website photos?
Product color, fabric tone, wood shade, and finish may look slightly different due to screen brightness, lighting, photography, and natural material variation. We recommend checking product details carefully or contacting our team before confirming your order.
Custom Furniture & Business Solutions
Do you offer custom furniture?
Yes. Fitment Craft offers custom furniture support for selected products and project-based requirements. Custom furniture is helpful when you need a specific size, finish, layout, storage solution, or design style for your home, office, or commercial space.
You can learn more from our Customization page or contact our team for details.
What information do I need to provide for custom furniture?
For custom furniture, it is helpful to share your room size, required furniture size, design reference, preferred color or finish, usage purpose, quantity, delivery location, and budget range. This helps our team understand your needs clearly.
Do you provide office and corporate furniture?
Yes. Fitment Craft provides furniture solutions for offices, corporate spaces, meeting rooms, reception areas, workstations, startup offices, training rooms, and executive offices.
Our office furniture includes desks, workstations, executive tables, conference tables, chairs, file cabinets, storage units, and more.
Do you handle bulk orders for companies or institutions?
Yes. We support bulk furniture orders for businesses, offices, schools, colleges, restaurants, and commercial projects. For bulk orders, please contact our team with product type, quantity, delivery location, and project timeline.
Can I request a meeting before placing a large order?
Yes. For office, corporate, academic, restaurant, or project-based furniture needs, you can request a meeting with our team. This helps us understand your space, usage, budget, and furniture requirements better.
You can submit your request through the Meeting Request page.
Delivery & Assembly
Do you deliver furniture across Bangladesh?
Yes. Fitment Craft delivers to most locations in Bangladesh. Delivery method, charge, and timeline may vary based on product size, order value, delivery area, and shipping condition.
For details, please check our Shipping Policy.
How long does delivery take?
Delivery time depends on product availability, order type, delivery location, and current order queue. Ready stock products may be delivered faster, while customized or made-to-order products may need more time.
Our team will share an estimated delivery timeline after order confirmation.
Do you provide assembly service?
Assembly support is available for selected products and locations. Inside Dhaka, assembly service may be available depending on product type and delivery condition. For outside Dhaka, assembly support may vary based on location and courier method.
Please contact our team before ordering if assembly is required.
What should I check when receiving my furniture?
Please check the product carefully at the time of delivery. Make sure the item, quantity, visible condition, color, and size match your order. If there is any visible damage or issue, inform our team as soon as possible with clear photos or videos.
Can I delay delivery after placing an order?
Delivery delay requests depend on product type, order status, storage capacity, and company policy. If you need to change your delivery date, please contact our team early so we can guide you properly.
Payment, Warranty, Return & Support
What payment options are available?
Fitment Craft may offer different payment options depending on the order type, product, and current payment availability. Customers can place orders through the website and contact our team for payment guidance before final confirmation.
Do you offer EMI facilities?
Yes. EMI facilities may be available to make furniture purchases more convenient. EMI availability can depend on bank, card, payment partner, product value, and current offer conditions. Please contact our team for updated EMI details.
Do Fitment Craft products come with warranty?
Many Fitment Craft products may include warranty support for manufacturing defects. Warranty coverage and duration can vary by product category, material, and usage condition.
Please check the specific product details or contact customer support before purchasing.
What is your exchange and refund policy?
Exchange, return, and refund eligibility depends on product type, condition, order status, and policy terms. Customized products, clearance items, sale items, or used or damaged products may have different conditions.
Please read the full Exchange & Refund Policy before placing an order.
How can I request after-sales service?
If you need help after receiving your furniture, you can contact Fitment Craft customer support or submit a servicing request. Please share your order details, product information, issue description, and photos or videos if needed.
Submit your request through the Servicing Request page.
How can I contact Fitment Craft?
You can contact Fitment Craft for shopping, design assistance, order support, delivery updates, customization, and service requests.
- Call: +8801897711118
- Call: +8801727090737
- Email: info@fitmentcraft.com
- Contact page: Contact Us
- Showroom: Shop No: 33, Round Glass Bay, Level 5, Mirpur DOHS Shopping Complex, Dhaka, Bangladesh
Still Need Help Choosing Furniture?
Our team can help you choose furniture for your home, office, bedroom, living room, dining area, study corner, corporate space, or custom project.